Intermittent issues with sending EHF invoices

Incident Report for Checkin

Resolved

The Peppol lookup is stable again, and EHF invoices are being delivered normally. We have made improvements to Checkin for better fallback behavior when the Peppol lookup has outages.

Posted Jun 13, 2025 - 15:25 CEST

Monitoring

The third-party service seems more stable now.

To reduce the impact of Peppol’s downtime, we’re taking steps to less often fallback to email invoice, and instead re-attempt EHF delivery in cases where it makes sense.

Posted Jun 10, 2025 - 18:28 CEST

Investigating

We are experiencing sporadic problems with delivering EHF invoices because the Peppol directory service, which we use to identify EHF recipients, is currently unstable.

As a result, EHF invoices sent through Checkin may be delayed or delivered by email instead.

Posted Jun 10, 2025 - 15:17 CEST

This incident affected: Payments (Invoicing).