Resolved -
The issue affecting participant refunds has now been resolved, and all pending refunds have been processed.
The issue affected refunds for card payments where the refund was initiated on or after February 26 for payments originally made before that date.
Please note that it may take a few days before the refunded amount appears on the participant’s card, depending on bank processing times.
We apologize for the inconvenience and appreciate your patience.
Mar 5, 13:01 CET
Update -
We are continuing to investigate this issue.
Mar 3, 13:47 CET
Investigating -
We are currently experiencing delays in processing participant refunds. Our team is actively investigating and working to resolve the issue. Refunds for affected orders will be processed as soon as the issue is resolved. We will provide an update once more information is available.
Mar 3, 13:39 CET
Resolved -
This incident has been resolved.
Feb 27, 21:01 CET
Monitoring -
An incident with Netaxept / Nets has impacted Vipps and card payments. We are actively monitoring the situation and have received indications that the issue has been resolved.
Feb 27, 15:52 CET